Automated decision-making

We use automated decision-making in some of our services. Automated decision-making means making a decision automatically without review and approval by a human.

Automated decision-making is used in

• tasks that do not involve any case-by-case consideration; or
• tasks in which the matters requiring case-by-case consideration have already been assessed by a human.

The automation is based on predefined processing rules laid down in the Act on Information Management in Public Administration.

Automation speeds up the resolution of matters, which in turn allows employees to use their time for tasks that require case-by-case consideration and customer service duties. If the conditions set for automated decision-making are not met, the matter will be referred to a human.

The party concerned will be informed when a matter concerning him or her has been automatically resolved. It is possible to apply for an administrative review of an automated negative decision. In such a case, the party concerned will be told how to submit the appeal for an administrative review.

A separate decision on the use of automation is made for each automated decision, i.e. each matter in which automated decision-making is used. The decision explains the grounds on which the automated procedure was used and which laws apply to it.

Additional information

Administrative Procedure Act (434/2003)

Act on Information Management in Public Administration (906/2019)